Frequently Asked Questions

Standard check-in time is at 2 PM and check-out at 12 PM. Kindly note that check-in time may be shifted to 3:00 PM during high occupancy periods.

Make your way out of bed with our timely wake-up call. Please press service key “6” for assistance.

Please dial service key “6” from your in-room phone for assistance.

Housekeeping services are available. Please press the service key “5” for assistance.

Stay connected during your stay with internet service provided throughout our guestrooms and public areas.

We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability. We extend this privilege to guests who book directly with us. We delight in offering a complimentary early check-in at 12 Noon and a late check-out until 2 PM. Please note that applicable charges may apply for succeeding hours.

As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas. We can refer you to the local pet house, while you choose to stay with us.

Yes, however parking space is subject to availability. Registered hotel guests are entitled to one (1) complimentary parking slot per room.

Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge.

Healthier. Happier. Fresher. Xess Apartments are committed to catering to the needs of all guests. Your balcony is the perfect designated smoking area.However, usage of shisha, cigarettes, vape pens, and e-cigarettes is prohibited in all guest rooms. A fee equivalent to N10,000.00 per incident will be charged to your account if a smoking incident occurs in your room during your stay.

A vetted airport pick-up and drop-off can be organized for our guest If required and it comes at an extra costs

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